Customer Service

Training Quiz

Instructions: Each row makes one card. Cut along the double lines and fold along the single lines. Then glue or tape the sides together.

How do you calculate cost by Cwt? Lift gate delivery 6 pallets 10,000 pounds. Total Price of charges to add lift gate are?
What page or pages in the Tarriff 100 are the State Zones defined?
Rules, steps taken, and charges for another carrier to rescue freight...
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Return to shipper from origin terminal. What are the steps taken and charges for this situation...
What steps do we take when someone reports Concealed damage? How many business days do they have to report to Central freight?
True or False? Back page notes are to be read to the customer on every call?....If false please explain..

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