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OPS Common Service Standards Quiz

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Questions Answers
OPS Common Service Standards describe the minimum level of service that OPS employees provide True
When were the OPS Common Service Standards initially approved? 1998
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn) True
Telephone Calls will be answered by the ________ ring. Third
Telephone Calls will be returned within _____ One Business Day
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated 2 Minutes
Core business Hours for staff-assisted service will be at least 8:30 am -5:00 pm

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