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OPS Common Service Standards Quiz
Questions |
Answers |
OPS Common Service Standards describe the minimum level of service that OPS employees provide |
True |
When were the OPS Common Service Standards initially approved? |
1998 |
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn) |
True |
Telephone Calls will be answered by the ________ ring. |
Third |
Telephone Calls will be returned within _____ |
One Business Day |
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated |
2 Minutes |
Core business Hours for staff-assisted service will be at least |
8:30 am -5:00 pm |