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Primary Concierge Training

  1.  
    Daily works reports can be found in which system?
    A. OpsInsight B. TMW C. RxHome D. ESD E. Rumba
  2.  
    The Front-End WIP Report will pull work for accounts that are
    A. Direct account B. Inactive accounts C. Integrated accounts D. only Employee accounts E. only DoD accounts
  3.  
    The New Referral WIP Report will pull work for accounts that are
    A. Integrated accounts B. Inactive accounts C. only Employee accounts D. only DoD accounts E. Direct Accounts
  4.  
    These reports allows visibility of PA expiration dates.
    A. Front-End WIP/New Referral B. Active Rx Dashboard / Active Patient Dashboard C. Jidoka Report/ New Referral D. EOD Report /Jidoka Report E. WIP aging Report/Front-end Report
  5.  
    This report shows aging orders in RxHome
    A. Jidoka Report B. Front-End Report C. EOD Report D. WIP Aging Report E. Sales Report
  6.  
    It's the middle of the month and I would like to know what my TAT is? I can go to the report for assistance.
    A. Primary Physician Concierge B. EOD Report C. Sales Report D. WIP Aging ReportI noit E. Front-End Report
  7.  
    I notice the order in eSD has a pink AR protocol and I do not have AR access. Where do I go to create a task for the general AR team to assist?
    A. Concierge Primary Integrated AR Escalations B. GSM AR C. Concierge Primary Pharmacists Escalations D. Concierge Primary Manager Escalations E. PSA Requests
Answer Key
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Primary Concierge Training (Answer Key)

  1.  
    Daily works reports can be found in which system?
    A. OpsInsight B. TMW C. RxHome D. ESD E. Rumba
  2.  
    The Front-End WIP Report will pull work for accounts that are
    A. Direct account B. Inactive accounts C. Integrated accounts D. only Employee accounts E. only DoD accounts
  3.  
    The New Referral WIP Report will pull work for accounts that are
    A. Integrated accounts B. Inactive accounts C. only Employee accounts D. only DoD accounts E. Direct Accounts
  4.  
    These reports allows visibility of PA expiration dates.
    A. Front-End WIP/New Referral B. Active Rx Dashboard / Active Patient Dashboard C. Jidoka Report/ New Referral D. EOD Report /Jidoka Report E. WIP aging Report/Front-end Report
  5.  
    This report shows aging orders in RxHome
    A. Jidoka Report B. Front-End Report C. EOD Report D. WIP Aging Report E. Sales Report
  6.  
    It's the middle of the month and I would like to know what my TAT is? I can go to the report for assistance.
    A. Primary Physician Concierge B. EOD Report C. Sales Report D. WIP Aging ReportI noit E. Front-End Report
  7.  
    I notice the order in eSD has a pink AR protocol and I do not have AR access. Where do I go to create a task for the general AR team to assist?
    A. Concierge Primary Integrated AR Escalations B. GSM AR C. Concierge Primary Pharmacists Escalations D. Concierge Primary Manager Escalations E. PSA Requests

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