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Primary Concierge Training 1

Created by Joycetta22

Test Your Knowledge!

  1.  
    Daily works reports can be found in which system?
    A. TMW B. RxHome C. OpsInsight D. ESD E. Rumba
  2.  
    The Front-End WIP Report will pull work for accounts that are
    A. Direct account B. Inactive accounts C. only Employee accounts D. Integrated accounts E. only DoD accounts
  3.  
    The New Referral WIP Report will pull work for accounts that are
    A. Integrated accounts B. Inactive accounts C. only Employee accounts D. Direct Accounts E. only DoD accounts
  4.  
    These reports allows visibility of PA expiration dates.
    A. Front-End WIP/New Referral B. Jidoka Report/ New Referral C. EOD Report /Jidoka Report D. Active Rx Dashboard / Active Patient Dashboard E. WIP aging Report/Front-end Report
  5.  
    This report shows aging orders in RxHome
    A. Jidoka Report B. WIP Aging Report C. Front-End Report D. EOD Report E. Sales Report
  6.  
    It's the middle of the month and I would like to know what my TAT is? I can go to this report for assistance.
    A. Primary Physician Concierge B. EOD Report C. Sales Report D. WIP Aging ReportI noit E. Front-End Report
  7.  
    I notice the order in eSD has a pink AR protocol and I do not have AR access. Where do I go to create a task for the general AR team to assist?
    A. Concierge Primary Integrated AR Escalations B. Concierge Primary Pharmacists Escalations C. GSM AR D. Concierge Primary Manager Escalations E. PSA Requests
Answer Key
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Primary Concierge Training 1 (Answer Key)

Created by Joycetta22

Test Your Knowledge!

  1.  
    Daily works reports can be found in which system?
    A. TMW B. RxHome C. OpsInsight D. ESD E. Rumba
  2.  
    The Front-End WIP Report will pull work for accounts that are
    A. Direct account B. Inactive accounts C. only Employee accounts D. Integrated accounts E. only DoD accounts
  3.  
    The New Referral WIP Report will pull work for accounts that are
    A. Integrated accounts B. Inactive accounts C. only Employee accounts D. Direct Accounts E. only DoD accounts
  4.  
    These reports allows visibility of PA expiration dates.
    A. Front-End WIP/New Referral B. Jidoka Report/ New Referral C. EOD Report /Jidoka Report D. Active Rx Dashboard / Active Patient Dashboard E. WIP aging Report/Front-end Report
  5.  
    This report shows aging orders in RxHome
    A. Jidoka Report B. WIP Aging Report C. Front-End Report D. EOD Report E. Sales Report
  6.  
    It's the middle of the month and I would like to know what my TAT is? I can go to this report for assistance.
    A. Primary Physician Concierge B. EOD Report C. Sales Report D. WIP Aging ReportI noit E. Front-End Report
  7.  
    I notice the order in eSD has a pink AR protocol and I do not have AR access. Where do I go to create a task for the general AR team to assist?
    A. Concierge Primary Integrated AR Escalations B. Concierge Primary Pharmacists Escalations C. GSM AR D. Concierge Primary Manager Escalations E. PSA Requests

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