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Primary Concierge Training 3

Created by Joycetta22

Test your knowledge!

  1.  
    If the order is not right locked, then you must stop and send a request to a DPh to RL the Rx. The order will not present to ship clearance to obtain the what?
    A. next refill B. ship date C. NS Note D. SRS Complete Note E. SC Note
  2.  
    For Jidoka /IPS work: Check to see if the order has a PAC / Safire status – Transmitted, FHQ, Transmission Error, Cancelled, or Rejected. If you see anything other than Transmitted or FHQ, and you’re not sure how to solve the error, who can assist?
    A. Lula Black/ Bill Anderson B. Lynette Washington/Jessica Washington C. Jen Lord / Brady Buroker D. Bill Jordan / Tom Shanahan E. Venessa Hardy/Leslie Berryhill
  3.  
    What is the best time of the day to pull the Jidoka Work Report?
    A. the beginning of your shift and every other hour therafter B. the end of the shift C. before lunch only D. after lunch only E. before your last break of the day
  4.  
    How often should you send an End of Day (EOD) report you your office?
    A. Monthly B. Weekly C. Bi-weekly D. as requesteed by the office E. twice a day
  5.  
    When emailing EOD reports, besides your supervisor, who else should be copied on the email?
    A. Bill Anderson B. The assigned sales rep C. your backup D. the concierge pharmacists E. your neighbor
  6.  
    How often should you check your voicemail?
    A. Daily B. Weekly C. 2 times a day D. Monthly E. Hourly
  7.  
    How often should you check email? Both individual and shared folders
    A. Often throughout the day B. Once a day C. Once a week D. Once monthly E. whenevere you feel like it
Answer Key
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Primary Concierge Training 3 (Answer Key)

Created by Joycetta22

Test your knowledge!

  1.  
    If the order is not right locked, then you must stop and send a request to a DPh to RL the Rx. The order will not present to ship clearance to obtain the what?
    A. next refill B. ship date C. NS Note D. SRS Complete Note E. SC Note
  2.  
    For Jidoka /IPS work: Check to see if the order has a PAC / Safire status – Transmitted, FHQ, Transmission Error, Cancelled, or Rejected. If you see anything other than Transmitted or FHQ, and you’re not sure how to solve the error, who can assist?
    A. Lula Black/ Bill Anderson B. Lynette Washington/Jessica Washington C. Jen Lord / Brady Buroker D. Bill Jordan / Tom Shanahan E. Venessa Hardy/Leslie Berryhill
  3.  
    What is the best time of the day to pull the Jidoka Work Report?
    A. the beginning of your shift and every other hour therafter B. the end of the shift C. before lunch only D. after lunch only E. before your last break of the day
  4.  
    How often should you send an End of Day (EOD) report you your office?
    A. Monthly B. Weekly C. Bi-weekly D. as requesteed by the office E. twice a day
  5.  
    When emailing EOD reports, besides your supervisor, who else should be copied on the email?
    A. Bill Anderson B. The assigned sales rep C. your backup D. the concierge pharmacists E. your neighbor
  6.  
    How often should you check your voicemail?
    A. Daily B. Weekly C. 2 times a day D. Monthly E. Hourly
  7.  
    How often should you check email? Both individual and shared folders
    A. Often throughout the day B. Once a day C. Once a week D. Once monthly E. whenevere you feel like it

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