new hire check

#stsa

  1.  
    What does stsa stand for?
  2.  
    Do you know what Willing to recommend is?
  3.  
    How does a customer rate us?
  4.  
    What score should you be striving for?
  5.  
    When is the best time to let the customer know about the survey they might receive?
Answer Key
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new hire check (Answer Key)

#stsa

  1.  
    What does stsa stand for?
    Something to smile about
  2.  
    Do you know what Willing to recommend is?
    A 4 question survery that Cricket will send to our customers.
  3.  
    How does a customer rate us?
    The customer will receive a text message containing a 4 question survey about their experience today.
  4.  
    What score should you be striving for?
    Out of a scale of 1-10, you want all 10s.
  5.  
    When is the best time to let the customer know about the survey they might receive?
    After you have completely satisfied their needs and you have sincerely thanked them while walking them to the door.

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