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new hire check
#stsa
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What do we say when we greet customers that walk into our store?
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Once you finish helping a customer what should you do?
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What do we say when we greet customers that call to our store?
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What's the difference between the $55 plan and the $60 plan?
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What is Cricket Protect and how much does it cost?
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What is Cricket Protect PLUS?
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What is Auto Pay and what is the benefit to the customer?
new hire check (Answer Key)
#stsa
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What do we say when we greet customers that walk into our store?Welcome to Cricket Wireless, my name is Sebastian. What can I help you out with today?
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Once you finish helping a customer what should you do?Sincerely thank them using their name , remind them that they may receive a survey about how well you did today. Walk them to the door.
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What do we say when we greet customers that call to our store?Gmet Communications, Cricket Wireless Authorized Retailer this is Sebastian. How can I help you?
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What's the difference between the $55 plan and the $60 plan?No Cap Speed on the $60 plan and the plan includes 15 GB of mobile hotspot. $55 plan has a data speed max of 3 Mbps.
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What is Cricket Protect and how much does it cost?$7/ mo per device. Device insurance that covers if its lost, stolen, physically damaged or liquid damage.
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What is Cricket Protect PLUS?$10/ mo per device. Device insurance that covers if its lost, stolen, physically damaged or liquid damage. Plus 24/7 premium technical support & 50 GB of media storage.
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What is Auto Pay and what is the benefit to the customer?Automatic bill payments directly taken off the customer's card every month. If the customer is on a single line above the $40 Rate Plan then the customer will save $8 every month. $5 gets knocked off the bill and the customer will save the $3 in-store fee
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