new hire check

#stsa

  1.  
    What do we say when we greet customers that walk into our store?
  2.  
    Once you finish helping a customer what should you do?
  3.  
    What do we say when we greet customers that call to our store?
  4.  
    What's the difference between the $55 plan and the $60 plan?
  5.  
    What is Cricket Protect and how much does it cost?
  6.  
    What is Cricket Protect PLUS?
  7.  
    What is Auto Pay and what is the benefit to the customer?
Answer Key
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new hire check (Answer Key)

#stsa

  1.  
    What do we say when we greet customers that walk into our store?
    Welcome to Cricket Wireless, my name is Sebastian. What can I help you out with today?
  2.  
    Once you finish helping a customer what should you do?
    Sincerely thank them using their name , remind them that they may receive a survey about how well you did today. Walk them to the door.
  3.  
    What do we say when we greet customers that call to our store?
    Gmet Communications, Cricket Wireless Authorized Retailer this is Sebastian. How can I help you?
  4.  
    What's the difference between the $55 plan and the $60 plan?
    No Cap Speed on the $60 plan and the plan includes 15 GB of mobile hotspot. $55 plan has a data speed max of 3 Mbps.
  5.  
    What is Cricket Protect and how much does it cost?
    $7/ mo per device. Device insurance that covers if its lost, stolen, physically damaged or liquid damage.
  6.  
    What is Cricket Protect PLUS?
    $10/ mo per device. Device insurance that covers if its lost, stolen, physically damaged or liquid damage. Plus 24/7 premium technical support & 50 GB of media storage.
  7.  
    What is Auto Pay and what is the benefit to the customer?
    Automatic bill payments directly taken off the customer's card every month. If the customer is on a single line above the $40 Rate Plan then the customer will save $8 every month. $5 gets knocked off the bill and the customer will save the $3 in-store fee

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