OPS Common Service Standards Quiz

OPS Common Service Standards describe the minimum level of service that OPS employees provide
A. True B. False
When were the OPS Common Service Standards initially approved?
A. 2000 B. 1975 C. 1998 D. 1988
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
A. True B. False
Telephone Calls will be answered by the ________ ring.
A. Second B. Fourth C. Third D. First
Telephone Calls will be returned within _____
A. 48 Hours B. Two Business Days C. 72 Hours D. One Business Day
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
A. 5 Minutes B. 2 Minutes C. 1 Minute D. 10 Minutes
Core business Hours for staff-assisted service will be at least
A. 9:00 am - 5:00 pm B. 8:30 am -5:00 pm C. 8:00 am - 4:00 pm D. 8:00 am - 6:00 pm E. 9:00 am - 6:00 pm

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OPS Common Service Standards Quiz (Answer Key)

OPS Common Service Standards describe the minimum level of service that OPS employees provide
A. True B. False
When were the OPS Common Service Standards initially approved?
A. 2000 B. 1975 C. 1998 D. 1988
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
A. True B. False
Telephone Calls will be answered by the ________ ring.
A. Second B. Fourth C. Third D. First
Telephone Calls will be returned within _____
A. 48 Hours B. Two Business Days C. 72 Hours D. One Business Day
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
A. 5 Minutes B. 2 Minutes C. 1 Minute D. 10 Minutes
Core business Hours for staff-assisted service will be at least
A. 9:00 am - 5:00 pm B. 8:30 am -5:00 pm C. 8:00 am - 4:00 pm D. 8:00 am - 6:00 pm E. 9:00 am - 6:00 pm

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