OPS Common Service Standards Quiz

  1.  
    OPS Common Service Standards describe the minimum level of service that OPS employees provide
    A. True B. False
  2.  
    When were the OPS Common Service Standards initially approved?
    A. 2000 B. 1975 C. 1998 D. 1988
  3.  
    As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
    A. True B. False
  4.  
    Telephone Calls will be answered by the ________ ring.
    A. Second B. Fourth C. Third D. First
  5.  
    Telephone Calls will be returned within _____
    A. 48 Hours B. Two Business Days C. 72 Hours D. One Business Day
  6.  
    Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
    A. 5 Minutes B. 2 Minutes C. 1 Minute D. 10 Minutes
  7.  
    Core business Hours for staff-assisted service will be at least
    A. 9:00 am - 5:00 pm B. 8:30 am -5:00 pm C. 8:00 am - 4:00 pm D. 8:00 am - 6:00 pm E. 9:00 am - 6:00 pm
Answer Key
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OPS Common Service Standards Quiz (Answer Key)

  1.  
    OPS Common Service Standards describe the minimum level of service that OPS employees provide
    A. True B. False
  2.  
    When were the OPS Common Service Standards initially approved?
    A. 2000 B. 1975 C. 1998 D. 1988
  3.  
    As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
    A. True B. False
  4.  
    Telephone Calls will be answered by the ________ ring.
    A. Second B. Fourth C. Third D. First
  5.  
    Telephone Calls will be returned within _____
    A. 48 Hours B. Two Business Days C. 72 Hours D. One Business Day
  6.  
    Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
    A. 5 Minutes B. 2 Minutes C. 1 Minute D. 10 Minutes
  7.  
    Core business Hours for staff-assisted service will be at least
    A. 9:00 am - 5:00 pm B. 8:30 am -5:00 pm C. 8:00 am - 4:00 pm D. 8:00 am - 6:00 pm E. 9:00 am - 6:00 pm

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