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Mavis Discount Tire Competence Quiz I.

Basic Process Knowledge

  1.  
    Vehicle checklists should be completed and given to the service manager within how many minutes?
    A. 20 minutes B. 30 minutes C. 25 minutes D. 5 minutes E. 15 minutes
  2.  
    You accidentally scratch the door of a car. In this situation you:
    A. Say nothing and hope that it goes unnoticed B. Immediately notify the service manager C. Tell one of the other mechanics, and make them promise to keep quiet D. Try your best to remedy the scratch and hope nobody finds out E. Blame the scratch on someone else
  3.  
    When should batteries be tested?
    A. Always B. On Vehicles over 3 years old OR vehicles that haven’t had a replacement in 3 years C. On vehicles 2 years or older D. On vehicles 4 years or older E. On vehicles 5 years or older
  4.  
    Vehicles with NO history of having a Brake Fluid Flush service with less than 30,000 miles should:
    A. Recommended for a Brake flush B. Not recommended for a Brake Flush C. Recommended for a Power Steering Flush D. Recommended for a Cabin Air Filter
  5.  
    A vehicle comes in with over 60,000 miles without any history attached, which option should NOT be recommended?
    A. Brake Flush B. Struts C. None of the above D. Power Steering Flush E. Shocks
  6.  
    Before walking out to a customer’s car we ALWAYS make sure we have...?
    A. Wrench B. TPMS tool C. Torque Wrench D. Floor mat & Seat cover E. None of the Above
  7.  
    When a vehicle comes into the shop with over 30,000 miles and all standard checks we pop the hood and ...?
    A. Check the brakes with a light B. Scan the codes C. Feel for “cupping” D. Take off the tires E. Check exhaust
Answer Key
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Mavis Discount Tire Competence Quiz I. (Answer Key)

Basic Process Knowledge

  1.  
    Vehicle checklists should be completed and given to the service manager within how many minutes?
    A. 20 minutes B. 30 minutes C. 25 minutes D. 5 minutes E. 15 minutes
  2.  
    You accidentally scratch the door of a car. In this situation you:
    A. Say nothing and hope that it goes unnoticed B. Immediately notify the service manager C. Tell one of the other mechanics, and make them promise to keep quiet D. Try your best to remedy the scratch and hope nobody finds out E. Blame the scratch on someone else
  3.  
    When should batteries be tested?
    A. Always B. On Vehicles over 3 years old OR vehicles that haven’t had a replacement in 3 years C. On vehicles 2 years or older D. On vehicles 4 years or older E. On vehicles 5 years or older
  4.  
    Vehicles with NO history of having a Brake Fluid Flush service with less than 30,000 miles should:
    A. Recommended for a Brake flush B. Not recommended for a Brake Flush C. Recommended for a Power Steering Flush D. Recommended for a Cabin Air Filter
  5.  
    A vehicle comes in with over 60,000 miles without any history attached, which option should NOT be recommended?
    A. Brake Flush B. Struts C. None of the above D. Power Steering Flush E. Shocks
  6.  
    Before walking out to a customer’s car we ALWAYS make sure we have...?
    A. Wrench B. TPMS tool C. Torque Wrench D. Floor mat & Seat cover E. None of the Above
  7.  
    When a vehicle comes into the shop with over 30,000 miles and all standard checks we pop the hood and ...?
    A. Check the brakes with a light B. Scan the codes C. Feel for “cupping” D. Take off the tires E. Check exhaust

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