The Shade Tree Knowledge Quiz

Are you a mandated reporter
Write a correct DV intake note
What is the correct way to answer phones
I f a client is yelling at for trying to enforce a ruleandd they keep yelling what do you do
A. keep talking until they understand B. say whatever and walk away and tell them they are getting a write up C. D. Tap out and let another staff address the client, document the situation and email the clients case manager and write the client a written warning
What clients are priority clients
How should you address a transgender client if they give you a name that is not on their ID or want to be referred to as him or her
What are the 2 questions you can ask a client with a service animal
A. where is your paperwork B. is the animal required because of a disability C. can you prove your animal is a service animal D. what task has your service animal been trained to perform E.

Answer Key
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The Shade Tree Knowledge Quiz (Answer Key)

Are you a mandated reporter
Write a correct DV intake note
What is the correct way to answer phones
I f a client is yelling at for trying to enforce a ruleandd they keep yelling what do you do
A. keep talking until they understand B. say whatever and walk away and tell them they are getting a write up C. D. Tap out and let another staff address the client, document the situation and email the clients case manager and write the client a written warning
What clients are priority clients
How should you address a transgender client if they give you a name that is not on their ID or want to be referred to as him or her
What are the 2 questions you can ask a client with a service animal
A. where is your paperwork B. is the animal required because of a disability C. can you prove your animal is a service animal D. what task has your service animal been trained to perform E.

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