The Shade Tree Knowledge Quiz

Question or Hint Answer or Word
  1. Are you a mandated reporter
  2. Write a correct DV intake note
  3. What is the correct way to answer phones
  4. I f a client is yelling at for trying to enforce a ruleandd they keep yelling what do you do (wrong answers: keep talking until they understand, say whatever and walk away and tell them they are getting a write up, Tap out and let another staff address the client, document the situation and email the clients case manager and write the client a written warning)
  5. What clients are priority clients
  6. How should you address a transgender client if they give you a name that is not on their ID or want to be referred to as him or her
  7. What are the 2 questions you can ask a client with a service animal (wrong answers: where is your paperwork, is the animal required because of a disability, can you prove your animal is a service animal, what task has your service animal been trained to perform)

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