The Shade Tree Knowledge Quiz
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Are you a mandated reporter
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Write a correct DV intake note
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What is the correct way to answer phones
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I f a client is yelling at for trying to enforce a ruleandd they keep yelling what do you do
(wrong answers:
keep talking until they understand,
say whatever and walk away and tell them they are getting a write up,
Tap out and let another staff address the client, document the situation and email the clients case manager and write the client a written warning)
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What clients are priority clients
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How should you address a transgender client if they give you a name that is not on their ID or want to be referred to as him or her
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What are the 2 questions you can ask a client with a service animal
(wrong answers:
where is your paperwork,
is the animal required because of a disability,
can you prove your animal is a service animal,
what task has your service animal been trained to perform)