Service & Engagement Pop Quiz

Question or Hint Answer or Word
  1. A guest comes to your lane and states that an item that rung up as $30 is actually $20 on the shelf. Which of the following should you do as a guest advocate? Make it right and adjust the price at the register (wrong answers: Send the guest to the service desk, Tell the guest that it's $30 and apologize, Go through the ad to verify , Ask another cashier )
  2. What is the best way to greet and engage with our guests? Show a genuine smile and engage with our guests (wrong answers: Have a rushed transaction , Do not engage in conversation , Do not educate guest on circle, Red Card or survey)
  3. Which of the following do you think is a great pitch for Red Cards? Would you like me to help you save 5% today at everyday? We have a Target debit or credit card which features benefits such as... (wrong answers: Would you like to save 5%?, Will this be on your Target Red Card today?, Do you have a Target Red Card?, Do you want to open a Target credit card today?)
  4. Which of the following do you think is a a great pitch for Target circle? Are you a member of Target circle? We now have a new way for you to save by...educating the guest (wrong answers: Just hit skip , Click an option for them , You get 1% back , You can put in your phone number if you want)
  5. When will it it be ideal to bring up the Target Red Card to our guests? Strike up a conversation with a guest and then bring in all our loyalty programs that can help guest save every time they shop at Target (wrong answers: At end of transaction , Not at all, Before greeting the guest, After handing them the receipt )
  6. What is the Target circle program? A loyalty program that gives additional benefits for non Red Card holders, and provides additional discounts and perks to ALL Target guests (wrong answers: Something that helps guests get 1% money back , It's a rewards program , To track purchases , Something that helps guests get 1% money back , It's a rewards program , To track purchases )
  7. As a guest advocate, you are empowered to do which of the following, select all that apply. All of the above (wrong answers: Make price adjustments , Fix a missing coupon, before and after transaction , ALWAYS make it right for the guest , Price match to Target.com)

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