Service & Engagement Pop Quiz

Question or Hint Answer or Word

As a guest advocate, what should you do when you have no guests waiting in your lane? Circle all that apply. Go out to the main aisle to smile, and greet our guests (wrong answers: Lead them to your lane if they are ready to check out , Stand at your register and wait for guests to come to you , Walk away from your register to put back go backs and hangers while leaving your light on , Speed weave and grab guests from other lanes where there is more traffic)
Why is educating our guests important? Select all that apply. It helps build guest loyalty (wrong answers: It helps our guests save money at Target, It shows that we strive to be advocates for our guests, It drives sales )
In your own words, what is your role as a guest advocate?
There is an upset guest in your lane. Which of the following should you do? Make it right, listen, and apologize, call your leader if needed (wrong answers: Ignore the guest , Send the complaint to the service desk , Tell them there's nothing you can do )
At the end of every transaction, what should you mention to our guests?