| Questions | Answers |
|---|---|
| When others have helped you write a report, you usually thank them in an acknowledgments section somewhere in the report | acknowledgments |
| Group discussion to produce ideas and ways of problem solving | brainstorm |
| Continues to change the way business communicator’s access and store their software and their work. | cloud computing |
| Mr., Ms., or Dr.). In business correspondence women are addressed as “Dr." or “Ms." Courtesy titles such as “Miss" or “Mrs." are not used unless you know that your reader prefers this title | courtesy title |
| If you have information that your readers will consider routine, neutral, or positive, then put it first. This plan, called the direct order | direct order |
| Wide range of established forms, the genre itself helps you know what to say and how to say it. | genres |
| Your reader’s mailing address. | inside address |
| Refers to both vertical and horizontal spacing. | internal spacing |
| The spacing between letters on a line. | kerning |
| A printed heading on stationery stating a people or organization's name and address. | letterhead |
| Mass communication using digital technologies such as the Internet. | new media |
| Personal communication helps make and sustain the relationships upon which businesses depend. | personal communication |
| Figuring out what to say or write, and how. | problem solving |
| Such as Microsoft Visio. Project planning tools are a great way to visualize the scope of a project and see how all of the pieces will come together to create a final product or achieve a business goal. | project planning tools |
| It provides the recipient (and sometimes authorized intermediaries) with a means to determine how to respond to the sender of the message if needed. | return address |
| Unsolicited messages or mass emails that are not relevant to their work. | spam |
| Created when you mix a primary with secondary color, from these colors generally form good color combinations. | tertiary colors |
| short message service (SMS) | text messaging |
| Extensive exposure to the Internet, with its graphics-rich content, has led readers to expect all types of written communication to look inviting and easy to read. | visual literacy |
| Opening greeting to your reader. It is the equivalent of “Hello” and is followed by a colon. | salutation |