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OPS Common Service Standards Quiz
Instructions:
-
OPS Common Service Standards describe the minimum level of service that OPS employees provide
A. True
B. False
-
When were the OPS Common Service Standards initially approved?
A. 2000
B. 1975
C. 1998
D. 1988
-
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
A. True
B. False
-
Telephone Calls will be answered by the ________ ring.
A. Second
B. Fourth
C. Third
D. First
-
Telephone Calls will be returned within _____
A. 48 Hours
B. Two Business Days
C. 72 Hours
D. One Business Day
-
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
A. 5 Minutes
B. 2 Minutes
C. 1 Minute
D. 10 Minutes
-
Core business Hours for staff-assisted service will be at least
A. 9:00 am - 5:00 pm
B. 8:30 am -5:00 pm
C. 8:00 am - 4:00 pm
D. 8:00 am - 6:00 pm
E. 9:00 am - 6:00 pm
OPS Common Service Standards Quiz
(Answer Key)
Instructions:
-
OPS Common Service Standards describe the minimum level of service that OPS employees provide
A. True
B. False
-
When were the OPS Common Service Standards initially approved?
A. 2000
B. 1975
C. 1998
D. 1988
-
As of January 1st, 2018 the standards now include Social Media (Facebook, Twitter, Instagram, LinkedIn)
A. True
B. False
-
Telephone Calls will be answered by the ________ ring.
A. Second
B. Fourth
C. Third
D. First
-
Telephone Calls will be returned within _____
A. 48 Hours
B. Two Business Days
C. 72 Hours
D. One Business Day
-
Calls received through contact centres during core business hours will be answered within ___ minutes unless otherwise communicated
A. 5 Minutes
B. 2 Minutes
C. 1 Minute
D. 10 Minutes
-
Core business Hours for staff-assisted service will be at least
A. 9:00 am - 5:00 pm
B. 8:30 am -5:00 pm
C. 8:00 am - 4:00 pm
D. 8:00 am - 6:00 pm
E. 9:00 am - 6:00 pm