RISK

Question or Hint Answer or Word

What is the Outbound Disclosure? Hello, my name is __ from WFHM on a recorded or monitored line. May I speak with Mr/Mrs Customer
What is the voicemail procedures? Name, company, phone number/direct line, and hours
If you are processing a payment on the 16th and there is already a late charge assesed, waive the late fee. FALSE
Note the account if a late charge waiver is denied. TRUE
If the customer threatens to escalate the situation to the media, where do you transfer? CCRG
Read the recurring withdrawal disclosure only when enrolling the customer. FALSE, also read when making a change
During a desk audit, a closed binder that is not put away in a drawer is acceptable FALSE