Service & Engagement Pop Quiz
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A guest comes to your lane and states that an item that rung up as $30 is actually $20 on the shelf. Which of the following should you do as a guest advocate?
Make it right and adjust the price at the register
(wrong answers:
Send the guest to the service desk,
Tell the guest that it's $30 and apologize,
Go through the ad to verify ,
Ask another cashier )
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What is the best way to greet and engage with our guests?
Show a genuine smile and engage with our guests
(wrong answers:
Have a rushed transaction ,
Do not engage in conversation ,
Do not educate guest on circle, Red Card or survey)
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Which of the following do you think is a great pitch for Red Cards?
Would you like me to help you save 5% today at everyday? We have a Target debit or credit card which features benefits such as...
(wrong answers:
Would you like to save 5%?,
Will this be on your Target Red Card today?,
Do you have a Target Red Card?,
Do you want to open a Target credit card today?)
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Which of the following do you think is a a great pitch for Target circle?
Are you a member of Target circle? We now have a new way for you to save by...educating the guest
(wrong answers:
Just hit skip ,
Click an option for them ,
You get 1% back ,
You can put in your phone number if you want)
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When will it it be ideal to bring up the Target Red Card to our guests?
Strike up a conversation with a guest and then bring in all our loyalty programs that can help guest save every time they shop at Target
(wrong answers:
At end of transaction ,
Not at all,
Before greeting the guest,
After handing them the receipt )
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What is the Target circle program?
A loyalty program that gives additional benefits for non Red Card holders, and provides additional discounts and perks to ALL Target guests
(wrong answers:
Something that helps guests get 1% money back ,
It's a rewards program ,
To track purchases ,
Something that helps guests get 1% back ,
It's a rewards program ,
To track purchases ,
You get money back )
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As a guest advocate, you are empowered to do which of the following, select all that apply.
All of the above
(wrong answers:
Make price adjustments ,
Fix a missing coupon, before and after transaction ,
ALWAYS make it right for the guest ,
Price match to Target.com)