Surprise!! Let's see what we know!!
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What is the latest a Supervisor can request PTO?
1-week
(wrong answers:
3 days,
Day of,
Day before)
-
Who do you send the term request template to?
Your direct Manager( I send it the the DL, not you)
(wrong answers:
HR,
WF,
HR Manager)
-
What is required when an agent resigns when completing the termination?
Resignation letter/email/text, TC, Term DL
(wrong answers:
Letter and DL,
Timecard,
None of these)
-
How often should you conduct attendance audits?
All of the above
(wrong answers:
Weekly,
after an alignment,
after a call out,
None of the above)
-
When doing an attendance audit, how many days do we look back?
90 Days
(wrong answers:
120Days,
30 Days,
60 Days,
6 months)
-
After approval, when should a CA be delivered?
within 48 hours(or upon agents next scheduled day to work)
(wrong answers:
1 week,
2 Weeks,
24 Hours)
-
Can an agent put in a claim after being out two consecutive days?
No needs to be at least 3 days
(wrong answers:
Yes,
No, needs to be 5 days,
No, Manager has to approve it)