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Group 4 Chapter 9 Assessment
Instructions:
-
1.
Five basic strategies are used to manage conflicts.
-
2.
Win–lose dynamic
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3.
Six basic steps in negotiating a workable solution to a problem that maximizes joint outcomes.
-
4.
Assertiveness
-
5.
Self-fulfilling prophecy
-
6.
Try, try again
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7.
Conflict
-
a.
Each person explains: a) what they want. b) how they feel. c). Exchange reason for position. e) Understand the other persons perspective. f) event options for mutual gain. g) reach a wise agreement.
-
b.
Seeing the other group as belligerent, engaging in hostile behavior to defend itself by mounting a good offense, thereby provoking belligerence on the part of the other group, which confirms the original assumption.
-
c.
Collaboration (problem-solving negotiations): Accommodation (smoothing): Confrontation (forcing or win-lose negotiations): Compromising Avoidance (withdrawing)
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d.
Behavior intended to express confidence or dominance.
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e.
It can be as small as a disagreement or as large as a war.
-
f.
Seeing every action of the other group as a move to dominate, create an advantage, or win.
-
g.
To be successful at negotiating in a problem-solving way, you must remember to try, try again.
Group 4 Chapter 9 Assessment
(Answer Key)
Instructions:
-
c
1.
Five basic strategies are used to manage conflicts.
-
f
2.
Win–lose dynamic
-
a
3.
Six basic steps in negotiating a workable solution to a problem that maximizes joint outcomes.
-
d
4.
Assertiveness
-
b
5.
Self-fulfilling prophecy
-
g
6.
Try, try again
-
e
7.
Conflict
-
a.
Each person explains: a) what they want. b) how they feel. c). Exchange reason for position. e) Understand the other persons perspective. f) event options for mutual gain. g) reach a wise agreement.
-
b.
Seeing the other group as belligerent, engaging in hostile behavior to defend itself by mounting a good offense, thereby provoking belligerence on the part of the other group, which confirms the original assumption.
-
c.
Collaboration (problem-solving negotiations): Accommodation (smoothing): Confrontation (forcing or win-lose negotiations): Compromising Avoidance (withdrawing)
-
d.
Behavior intended to express confidence or dominance.
-
e.
It can be as small as a disagreement or as large as a war.
-
f.
Seeing every action of the other group as a move to dominate, create an advantage, or win.
-
g.
To be successful at negotiating in a problem-solving way, you must remember to try, try again.