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Culture Awareness: Japanese customer service
Instructions:
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Having cultural diversity at workplace is very important. True or False?
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Keigo is a respectful language. True or False?
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Keigo is often used in customer service industries. True or False?
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Keigo is quite complicated and it uses longer words. True or False?
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The concept of Omotenashi goes way deeper than providing outstanding customer service. True or False?
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Providing friendly customer service is a top priority in Japan. True or False?
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Hospitality and respect is part of everyday life in Japan. True or False?
Culture Awareness: Japanese customer service
(Answer Key)
Instructions:
-
Having cultural diversity at workplace is very important. True or False?
-
Keigo is a respectful language. True or False?
-
Keigo is often used in customer service industries. True or False?
-
Keigo is quite complicated and it uses longer words. True or False?
-
The concept of Omotenashi goes way deeper than providing outstanding customer service. True or False?
-
Providing friendly customer service is a top priority in Japan. True or False?
-
Hospitality and respect is part of everyday life in Japan. True or False?