Culture Awareness: Japanese customer service

  1.  
    Having cultural diversity at workplace is very important. True or False?
  2.  
    Keigo is a respectful language. True or False?
  3.  
    Keigo is often used in customer service industries. True or False?
  4.  
    Keigo is quite complicated and it uses longer words. True or False?
  5.  
    The concept of Omotenashi goes way deeper than providing outstanding customer service. True or False?
  6.  
    Providing friendly customer service is a top priority in Japan. True or False?
  7.  
    Hospitality and respect is part of everyday life in Japan. True or False?
Answer Key
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Culture Awareness: Japanese customer service (Answer Key)

  1.  
    Having cultural diversity at workplace is very important. True or False?
  2.  
    Keigo is a respectful language. True or False?
  3.  
    Keigo is often used in customer service industries. True or False?
  4.  
    Keigo is quite complicated and it uses longer words. True or False?
  5.  
    The concept of Omotenashi goes way deeper than providing outstanding customer service. True or False?
  6.  
    Providing friendly customer service is a top priority in Japan. True or False?
  7.  
    Hospitality and respect is part of everyday life in Japan. True or False?

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