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5 questions
Instructions:
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Does the Staff acknowledge Veteran/Caregiver with eye contact, warm greeting and smile?
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Does Staff inquire about and address any questions/concerns Veteran/Caregiver may have?
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Does Staff communicate wait times and expectations to them?
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Does Staff seem distracted or to be socializing among themselves versus engaging with Veteran/Caregiver?
-
What is the overall impression of this clinic/division's atmosphere and the patients reactions to being in the atmosphere?
5 questions
(Answer Key)
Instructions:
-
Does the Staff acknowledge Veteran/Caregiver with eye contact, warm greeting and smile?
-
Does Staff inquire about and address any questions/concerns Veteran/Caregiver may have?
-
Does Staff communicate wait times and expectations to them?
-
Does Staff seem distracted or to be socializing among themselves versus engaging with Veteran/Caregiver?
-
What is the overall impression of this clinic/division's atmosphere and the patients reactions to being in the atmosphere?