5 questions

  1.  
    Does the Staff acknowledge Veteran/Caregiver with eye contact, warm greeting and smile?
  2.  
    Does Staff inquire about and address any questions/concerns Veteran/Caregiver may have?
  3.  
    Does Staff communicate wait times and expectations to them?
  4.  
    Does Staff seem distracted or to be socializing among themselves versus engaging with Veteran/Caregiver?
  5.  
    What is the overall impression of this clinic/division's atmosphere and the patients reactions to being in the atmosphere?
Answer Key
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5 questions (Answer Key)

  1.  
    Does the Staff acknowledge Veteran/Caregiver with eye contact, warm greeting and smile?
  2.  
    Does Staff inquire about and address any questions/concerns Veteran/Caregiver may have?
  3.  
    Does Staff communicate wait times and expectations to them?
  4.  
    Does Staff seem distracted or to be socializing among themselves versus engaging with Veteran/Caregiver?
  5.  
    What is the overall impression of this clinic/division's atmosphere and the patients reactions to being in the atmosphere?

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