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Name: ___________________________________
Date: ___________________________________
Where do you transfer?
Select the team that each set of notes would be transferred to.
Instructions:
-
1.
CCI wanting us to get in touch with vet regarding prescrition
-
2.
CCI order is stuck at FedEx location, needs more information for delivery
-
3.
CCI very upset that dog crate cut her dogs foot, wants to be called back by a supervisor
-
4.
Employee from FC called in, needs to speak to their HR
-
5.
CCI pet passed, CST had pet for 15 years
-
6.
CCI to update address on order, going to old address
-
7.
Pharmacy rep very rude and unhelpful, wouldn't talk to customer
-
a.
WOW
-
b.
Lead follow up
-
c.
Direct to leadership
-
d.
Pharmacy
-
e.
Supply
-
f.
Direct to leadership via email
-
g.
Supply
Name: ___________________________________
Date: ___________________________________
Where do you transfer?
(Answer Key)
Select the team that each set of notes would be transferred to.
Instructions:
-
d
1.
CCI wanting us to get in touch with vet regarding prescrition
-
e
2.
CCI order is stuck at FedEx location, needs more information for delivery
-
b
3.
CCI very upset that dog crate cut her dogs foot, wants to be called back by a supervisor
-
c
4.
Employee from FC called in, needs to speak to their HR
-
a
5.
CCI pet passed, CST had pet for 15 years
-
g
6.
CCI to update address on order, going to old address
-
f
7.
Pharmacy rep very rude and unhelpful, wouldn't talk to customer
-
a.
WOW
-
b.
Lead follow up
-
c.
Direct to leadership
-
d.
Pharmacy
-
e.
Supply
-
f.
Direct to leadership via email
-
g.
Supply