| Questions | Answers |
|---|---|
| Characteristics of a crisis | anxiety |
| Characteristics of a crisis | depression |
| Characteristics of a crisis | confusion |
| ...the acute symptoms of the family stress | Relieve |
| ...the family & members to optimal pre-crisis levels of functioning | Restore |
| ...the feelings of the person in crisis, no matter what they are | Accept |
| Use a soft, low tone of voice | Listen respectfully |