| Questions | Answers |
|---|---|
| Which choices are good habits of an active listener? | |
| What does FAB stand for? | |
| True or False? Excellent customer service creates loyal customers for life. | |
| Which example is not a tie down question? | |
| Which choice is not an objection to, "I want to think about it." | |
| EXTRA CREDIT: When do you use the FAB pitch? | |
| EXTRA CREDIT: Why do we charge frieght and prep? |