Welcome to the Knowledge Mouse Online Quiz
5 questions
| Questions |
Answers |
| Does the Staff acknowledge Veteran/Caregiver with eye contact, warm greeting and smile? |
|
| Does Staff inquire about and address any questions/concerns Veteran/Caregiver may have? |
|
| Does Staff communicate wait times and expectations to them? |
|
| Does Staff seem distracted or to be socializing among themselves versus engaging with Veteran/Caregiver? |
|
| What is the overall impression of this clinic/division's atmosphere and the patients reactions to being in the atmosphere? |
|
