Welcome to the Knowledge Mouse Online Quiz
How well do you know DUC's Polices and Procedures?
| Questions |
Answers |
| What are the 5 Universal Office Policies? " DUC Motto" |
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| Excellent patient relations are the cornerstone of our practice. All employees will be expected to show the utmost ___________________ and ___________________ at all times. |
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| Here at Doctors Urgent Care we take our office culture very seriously. We believe that all team members should be treated equally and with respect. Back biting and office gossip is not tolerated. Describe a conflict that you had with another employee and |
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| Scenario - While at work, a co-worker complains to you about management and some of their policies and procedures concluding 'Don't you think so too?' How do you respond? |
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| What do you think is the most important thing you can do when a patient is approaching the front desk to check in? |
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| What is the best approach for dealing with an angry or upset patient who presents at the front desk? |
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| When should masks be worn? Explain how masks are to be worn. |
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