| Questions | Answers |
|---|---|
| There are for delivery success behaviors | |
| No photo on delivery is a delivery success behavior | |
| Delivering a package to the wrong address affects your customer delivery feedback | |
| The color red represents fair on the scorecard | |
| No package seen or detected affects your photo on delivery metric | |
| The goal in each quality metric is to receive a performance grade of great | |
| Your customer contact compliance should be 99% or higher |