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Chapter 8: Get Customer Feedback

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Questions	Answers
Customer Complaints are Valuable Feedback.	True
Having a reluctant-compliant commitment is the best one to have, they care the most.	False
Chapter 8 gives 3 commitment levels to feedback, they are reluctant-compliant, active listeners, and metrics-conscious.	True
The ripple effects caused by customer service can be devastating, that is one reason feedback is so important.	True
Being sensitive to your first response when dealing with a upset customer is bad customer service and may result in poor feedback.	False
Open-Minded questions are strictly yes or no questions.	False
Customer surveys are systematic ways of asking questions to determine what the respondents think.	True