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Things Supervisors "should know"!

  1.  
    What is the latest a Supervisor can request PTO?
    A. 3 days B. Day of C. 1-week D. Day before
  2.  
    Who do you send the term request template to?
    A. Your direct Manager( I send it the the DL, not you) B. HR C. WF D. HR Manager
  3.  
    What is required when an agent resigns when completing the termination?
    A. Letter and DL B. Resignation letter/email/text, TC, Term DL C. Timecard D. None of these
  4.  
    How often should you conduct attendance audits?
    A. Weekly B. after an alignment C. after a call out D. All of the above E. None of the above
  5.  
    When doing an attendance audit, how many days do we look back?
    A. 120Days B. 30 Days C. 60 Days D. 6 months E. 90 Days
  6.  
    After approval, when should a CA be delivered?
    A. within 48 hours(or upon agents next scheduled day to work) B. 1 week C. 2 Weeks D. 24 Hours
  7.  
    Can an agent put in a claim after being out two consecutive days?
    A. No needs to be at least 3 days B. Yes C. No, needs to be 5 days D. No, Manager has to approve it
Answer Key
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Surprise!! Let's see what we know!! (Answer Key)

Things Supervisors "should know"!

  1.  
    What is the latest a Supervisor can request PTO?
    A. 3 days B. Day of C. 1-week D. Day before
  2.  
    Who do you send the term request template to?
    A. Your direct Manager( I send it the the DL, not you) B. HR C. WF D. HR Manager
  3.  
    What is required when an agent resigns when completing the termination?
    A. Letter and DL B. Resignation letter/email/text, TC, Term DL C. Timecard D. None of these
  4.  
    How often should you conduct attendance audits?
    A. Weekly B. after an alignment C. after a call out D. All of the above E. None of the above
  5.  
    When doing an attendance audit, how many days do we look back?
    A. 120Days B. 30 Days C. 60 Days D. 6 months E. 90 Days
  6.  
    After approval, when should a CA be delivered?
    A. within 48 hours(or upon agents next scheduled day to work) B. 1 week C. 2 Weeks D. 24 Hours
  7.  
    Can an agent put in a claim after being out two consecutive days?
    A. No needs to be at least 3 days B. Yes C. No, needs to be 5 days D. No, Manager has to approve it

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