Edit this word list |
Create your own word list |
Back to word lists
Create Quiz Sheet From This List | Create Matching Quiz From This List | Create Flash Card Set From This List
Basic
1
Question or Hint
Answer or Word
- TW' "voice tone" should always try to: authoritive (wrong answers: 1)
- A good Active Listening ratio should be: 70/30 (wrong answers: 1)
- UPR should only be expressed if I agree with the callers view. No. UPR should be expressed at all times. (wrong answers: 1)
- Which of the following is NOT part of our Active Listening skills? Creative Grunting (wrong answers: 1)
- My Active Listening Skills... (please circle all that apply) Should always be feeling-based (wrong answers: 1)
- True or False? (please circle all statements which are TRUE) It is ok to tell a caller I have been divorced for 6 yrs because my spouse cheated on me. (wrong answers: 1)
- 1 1 (wrong answers: 1)
- 1 1 (wrong answers: 1)
