Group 4 Chapter 9 Assessment

Question or Hint Answer or Word

Five basic strategies are used to manage conflicts. Collaboration (problem-solving negotiations): Accommodation (smoothing): Confrontation (forcing or win-lose negotiations): Compromising Avoidance (withdrawing)
Win–lose dynamic Seeing every action of the other group as a move to dominate, create an advantage, or win.
Six basic steps in negotiating a workable solution to a problem that maximizes joint outcomes. Each person explains: a) what they want. b) how they feel. c). Exchange reason for position. e) Understand the other persons perspective. f) event options for mutual gain. g) reach a wise agreement.
Assertiveness Behavior intended to express confidence or dominance.
Self-fulfilling prophecy Seeing the other group as belligerent, engaging in hostile behavior to defend itself by mounting a good offense, thereby provoking belligerence on the part of the other group, which confirms the original assumption.
Try, try again To be successful at negotiating in a problem-solving way, you must remember to try, try again.
Conflict It can be as small as a disagreement or as large as a war.