Manufacturing Safety 16

Question or Hint Answer or Word

Which of the following is an example of effective communication_____________________? Sticking to the point of the topic (wrong answers: The importance of the idea, The bias of the Sending party, frequently repeating talking points)
Who is responsible when effective communication cannot be established? Both parties (wrong answers: The sending party, The receiving party, No one)
A receivers _____________ skill is extremely powerful and plays the greatest role in a successful communication process Listening (wrong answers: Language, Feedback, Transformation)
What is the best way to respond to a disgruntled customers phone call? Remain courteous and respond to their concerns in a professional manner. (wrong answers: Place the customer on hold until they are more reasonable, Refer the customer to your immediate supervisor, Hang up on the customer)
Which of the following shows effective communication in the workplace? Being aware of verbal and non-verbal messages (wrong answers: Speaking first to control the situation, Being friendly with a select few team members, Writing everything down before communicating )
_________________________ is one way you can assist a fellow team member. providing constructive feedback (wrong answers: complaining to the team leader following a meeting, keeping productive ideas to yourself, sending a department wide memo)
Having ___________ is a key characteristics of a successful team. Trust (wrong answers: Money, Feedback, Independence )