PCC Questionnaire

Question or Hint Answer or Word

How many contact attempts should be made before a "failed contact" letter/email be sent? (wrong answers: 4, 3, 1, 5)
If a patients labs are abnormal and they have not been seen in six months, what is the next step? (wrong answers: Send a patient case to the staff, Schedule patient for labs, Drop orders for labs needed, Schedule patient for labs and follow up office visit)
What quality measures should you focus on as a PCC? (wrong answers: Cervical Screening, AWV, Tdap Adult Booster, and BP Control, Colonoscopy, Mammogram, Eye Exam, and Kidney Health Evaluation, AWV, Blood Pressure, Diabetic Foot Exam, Flu Shot)
If a patient is calling for results on labs or imaging orders, you should: (wrong answers: Call the nurse and ask them to speak with patient, Send a detailed message to the staff to contact patient, Give patient results they are requesting over the phone, Tell patient results have been uploaded into patient portal and if they have any concers to send a portal message to the nurse)
What is the age cut off for colonoscopy and mammogram? (wrong answers: 70, 65, 45, 75)