August Stock Loss Quiz
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What does BOB, LISA, CURT & TINA stand for?
BOB = Bottom Of Basket, LISA = Look InSide Always, CURT = Check yoUr Register Terminal, TINA = Team member In Need of Assistance
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What app do you use to check customers receipts and app transactions on their way out?
Express Exit
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A customer returns an item because it was missing screws, what should you do with the item?
Give back to the department to mark down or find replacement screws
(wrong answers:
Send to CRC,
Write it off as damaged and throw in the bin)
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Who in the store should wear a safety camera?
Main door greeter, gate keeper, service desk, nursery door greeter and a coordinator
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What does > mean when at the start of an item description?
This item is a PB4P item
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When using express exit - what should you do if you notice something hasnt been paid for?
All of the above
(wrong answers:
Advise the customer the item isn't on the receipt,
Log as a recovery,
Direct the customer to a register to pay)
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What 3 things do you ALWAYS need working at entry/exit points (door greeter, gate keeper and nursery door greeter)?
Push to talk, Safety Camera and a Zebra
(wrong answers:
Zebra, Push to talk and a smile,
Safety Camera, Safety Vest and Gloves,
Hammer stamp, a Zebra and a note book)