Staff Knowledge Quiz 2026

Question or Hint Answer or Word
  1. What are the 3 Licensing Objectives? C-O-P
  2. Who is our AML officer? Katerina Todorova
  3. What does GDPR stand for? In your own words what does GDPR mean in relation to this buisness? General Data Protection Regulation
  4. Scenario: A customer (not known) approaches you and asks you to change £100 of 20s to 10s, how would you proceed? Change from the Kiosk, Monitor customer, Log interaction or AML log (wrong answers: Deny change and ask customer to leave, Change from the Float but tell customer that you will do it only once, Change from Float, Deny any change and report to management)
  5. What does Staff Guard say when answering? (standard practice) "security, what service do you require?"
  6. TRUE OR FALSE: The responsibility of a vunerable customer falls on the staff even when the customer is accompanied by their carer. FALSE
  7. In your own words: Run through step by step how you would deal with an emergency situation (Emergency: Fire, Flood):

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