Staff Knowledge Quiz 2026

This to gather accurate information on any gaps in your knowledge so we can tailor training. This is just for the Management Team.

What are the 3 Licensing Objectives?
Who is our AML officer?
What does GDPR stand for? In your own words what does GDPR mean in relation to this buisness?
Scenario: A customer (not known) approaches you and asks you to change £100 of 20s to 10s, how would you proceed?
A. Deny change and ask customer to leave B. Change from the Float but tell customer that you will do it only once C. Change from Float D. Deny any change and report to management E. Change from the Kiosk, Monitor customer, Log interaction or AML log
What does Staff Guard say when answering? (standard practice)
TRUE OR FALSE: The responsibility of a vunerable customer falls on the staff even when the customer is accompanied by their carer.
In your own words: Run through step by step how you would deal with an emergency situation (Emergency: Fire, Flood):

Answer Key
Hide Answer Key

Staff Knowledge Quiz 2026 (Answer Key)

This to gather accurate information on any gaps in your knowledge so we can tailor training. This is just for the Management Team.

What are the 3 Licensing Objectives?
C-O-P
Who is our AML officer?
Katerina Todorova
What does GDPR stand for? In your own words what does GDPR mean in relation to this buisness?
General Data Protection Regulation
Scenario: A customer (not known) approaches you and asks you to change £100 of 20s to 10s, how would you proceed?
A. Deny change and ask customer to leave B. Change from the Float but tell customer that you will do it only once C. Change from Float D. Deny any change and report to management E. Change from the Kiosk, Monitor customer, Log interaction or AML log
What does Staff Guard say when answering? (standard practice)
"security, what service do you require?"
TRUE OR FALSE: The responsibility of a vunerable customer falls on the staff even when the customer is accompanied by their carer.
FALSE
In your own words: Run through step by step how you would deal with an emergency situation (Emergency: Fire, Flood):

When you're ready to print, just click this button: Make Print-Friendly